Customers
Solutions Engineer
Work with prospective and new customers to scope, deploy and prove Prava AI in their environments. You bridge security practitioners and our product and engineering teams.
About the role
Why this role exists
Security teams evaluate products carefully, and they should. They want to see Prava AI working on their own systems, against their own threats, before they commit. This role makes that evaluation honest and useful: scoping what to test, deploying it well and showing what it does and does not do.
You will be the technical lead for customers through evaluation and early deployment. That means understanding their environment, mapping it to the right modules and plan, and helping them connect Prava AI to their existing tools through standard methods such as REST APIs, webhooks, syslog and SAML or OIDC single sign-on.
You will also carry what you learn back inside. When customers struggle with a deployment step or need something the product does not yet do, you write it up clearly for product and engineering. You help keep claims accurate, including our position on compliance, which is that the platform is designed to align with common frameworks and holds no certifications yet.
Responsibilities
What you will do
- Run discovery with prospective customers to understand their environment, threats and goals.
- Scope and run evaluations with clear success criteria agreed in advance.
- Deploy and configure Prava AI modules, including agents, integrations and single sign-on.
- Deliver technical demonstrations and workshops tailored to the audience.
- Answer security and technical questionnaires accurately, without overstating what the product does.
- Support early deployment so customers get value quickly, and hand over cleanly to ongoing support.
- Write up customer needs, friction and gaps for product and engineering.
Requirements
What you will bring
We care about what you can do, not where or how you learned it. If you meet most of these, we would like to hear from you.
- Experience in a customer-facing technical role, such as solutions engineering, sales engineering or consulting, in security or infrastructure.
- Hands-on security knowledge in areas such as endpoint, cloud, detection or incident response.
- Experience deploying software in enterprise environments, including networking, identity and integrations.
- The ability to explain technical ideas clearly to practitioners and executives.
- Honesty about limitations. You would rather lose a deal than mislead a customer.
- Organisation across several evaluations at once, with clear notes and follow-up.
- Scripting ability for integrations and demonstrations, for example in Python.
Nice to have
Helpful, not required
Practice
Operations background
Experience working in a security operations or incident response team.
Regions
Regional knowledge
Familiarity with customers and regulations in India, the Americas or other regions.
API
Integration building
Experience building integrations against REST APIs, webhooks or STIX/TAXII.
Teaching
Workshops
Experience running training or technical workshops.
Your first months
What progress looks like
These are typical outcomes, not fixed targets. Your manager will agree goals with you when you join.
First month
Settle in
You have deployed Prava AI in a lab, learned each module and its limits, and joined customer calls alongside the team.
First three months
Contribute
You are running evaluations with support and have written up recurring customer needs for product and engineering.
First six months
Own
You lead evaluations and deployments independently and have improved a part of the evaluation or onboarding process.
Tools and environment
How you will work
You will work with tools such as Prava AI itself, cloud provider consoles, common identity providers through SAML and OIDC, SIEM and ticketing tools as integration targets, API clients, Python, and a CRM and documentation tools. Availability of specific connectors varies by plan; you will help customers confirm what applies to them.
Specific internal tooling is covered during onboarding.
Hiring process
How we hire for this role
This follows our usual hiring process, adapted to the role. We reply to every application and tell you in advance what each stage involves.
- Application. Your CV and a short note about a customer you helped succeed.
- Introductory call. Your experience, how you work with customers and what you want next.
- Technical conversation. A discussion of a deployment or evaluation you ran, including what went wrong.
- Practical exercise. A short, prepared walkthrough of how you would scope an evaluation for a fictional customer. We do not use your work in our product.
- Final conversations and offer. Time with leadership, then a written offer from an @prava.dev address.
Security and ethics
Working responsibly
Note. Solutions engineers may access customer environments during evaluations, always with the customer's permission and within agreed scope. Offers may be subject to background checks where the law allows.
We never ask candidates for payment, bank details or fees, and interviews and offers come only from @prava.dev addresses. Read more about recruitment fraud and how we handle your application data under our Privacy Policy.
Benefits
What we offer
Benefits vary by country and employing entity, and the specifics are set out in each offer. They include pay set for the role and location, health cover, paid leave, support for learning, the equipment you need and working arrangements that suit the role. See benefits on the careers page. We are an equal opportunity employer; if you need an adjustment at any stage, tell us at careers@prava.dev.
Other open roles
Explore the team
- Security Researcher (Offensive) · Research
- Machine Learning Engineer (Security LLM) · AI
- DFIR Analyst · Detection and response
- Threat Intelligence Analyst (Dark Web) · Intelligence
- Backend Engineer (Platform) · Engineering
- Detection Engineer · Detection and response
- Compliance and GRC Specialist · Customers
Do not see the right fit? Send a general application.
Next step
Apply for this role
Send your CV and a short note about an evaluation or deployment you led and what you learned. Code samples, integration work or workshop materials are welcome; tell us which parts were yours. The Apply button opens an email to careers@prava.dev with the role in the subject line.